Robe longue Lauren Blum bleu marine en satin, à col dos nu, pour femme

Frequently asked questions

Do you offer free shipping?

Yes. Lauren Blum offers free shipping on all orders, with no minimum purchase required. The current Shipping Policy covers deliveries worldwide.

Shipping options and estimated delivery times are shown at checkout where applicable.

For more information, please see our Shipping Policy.

Can I return an item if it doesn’t fit or if I change my mind?

Yes. You can request a return within 30 days of receiving your order. Returned items should be unused, unwashed, and in their original condition, with the original packaging included where possible.

For change-of-mind or sizing returns, return shipping is paid by the customer. If an item is faulty, damaged, or incorrect, Mary Yeager will provide a prepaid return label and cover the applicable shipping costs.

Please email support@laurenblum.com before sending anything back so the team can provide the correct return instructions.

For more information, please see our Refund & Return Policy.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link so you can follow the progress of your delivery.

Tracking information may take a short time to become active after dispatch.

You can also visit our Track Your Order page.

How do I choose the right size?

Each product includes a size chart to help you choose the best fit. We recommend checking the measurements shown on the product page rather than relying only on your usual size.

If you are unsure, please contact support@laurenblum.com and the Lauren Blum team will be happy to help with sizing.

You can also reach us through our Contact Us page.

What payment methods do you accept?

Lauren Blum accepts secure payments in your local currency where available (otherwise in GBP). Available payment methods currently include:

Visa
Mastercard
Maestro
Apple Pay
Google Pay

Availability can vary by device, browser, and location. The checkout page will show the payment methods available for your order.

For more information, please see our Payment Policy.

Is my payment secure?

Yes. Payments are processed through secure, encrypted checkout technology. Lauren Blum does not store your full payment-card details.

In some cases, your bank or payment provider may request additional verification for security purposes.

For more information, please see our Payment Policy.

How long does shipping take?

Orders are normally processed within 1 to 2 business days, Monday to Friday.

After processing, the estimated transit time is 5 to 7 business days, giving a total estimated delivery time of 6 to 9 business days.

Delivery times are estimates and may be affected by carrier delays, peak periods, public holidays, or extreme weather.

For more information, please see our Shipping Policy.

How can I contact you if I have questions?

You can contact Lauren Blum by email at support@laurenblum.com or by phone at +44 29 2255 0450.

Customer service hours
Monday to Friday: 9:00 a.m. to 6:00 p.m. (UK time)
Saturday: 12:00 p.m. to 5:00 p.m. (UK time)
Sunday and public holidays: Closed

The team aims to respond to inquiries within 24 hours. If your question is about an existing order, include your order number when contacting support.

You can also visit our Frequently Asked Questions page.

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Frequently asked questions